FAQs

SHIPPING INFORMATION

What Shipping Methods Are Available?
All of our products are shipped via UPS or USPS Mail.

How Long Will It Take To Get My Package?
Typically our customers receive their order within 5 business days.

Do You Ship Internationally?
Yes!

PAYMENT INFORMATION

What Payment Methods Are Accepted?
We accept Visa, Mastercard, Discover and American Express.

ORDERS AND RETURNS

How do I place an Order?
You can place an order on our secure website using any major credit card or debit card. Our products are also available in select retail stores.

Do I need an account to place an order?
No. You may check out on our website as a guest. We do recommend creating an account as you can easily view your past orders and re-orders are made easier when you have an account. We also offer customer only discounts.

Who should I to contact if I have any queries?
Please reach out to us via our contact page and we’ll be happy to answer any questions you may have.

How Can I Cancel Or Change My Order?
We aim to ship our orders ASAP. Please contact us immediately after placing an order and we maybe able to adjust your order. If you wish to cancel your order, please use the form on our contact page to reach us.

How Do I Track My Order?
Every order on the website will receive a tracking number via email.

How Can I Return a Product?
If you don’t absolutely love your products please send them back to us within 30 days and we will return your money to you – minus the shipping.  If you need to return please send back to:

Rutz Naturals

1 Tedco Place

Pittsburgh PA 15106

Any Unanswered Questions?  Email us at info@rutznaturals.com